Reaching Apex
Choosing a subject line
Six templates, one of which sends your message to the desk that can actually answer it.
What you will need
- To know which one of the six kinds of message you are sending.
- Six words or fewer that say what makes yours specific.
- A date, if the matter is tied to one.
- Which world the matter belongs to, if it belongs to one — the subject is what carries that across.
Steps
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Decide what the message actually is
Not what it is about — what it is for. A message asking to interview a founder is press, even when it is full of questions about investment. A message offering money is partnership, even when it opens with a compliment about the wine. Name the purpose in your own head first; the template follows from it.
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Pick the one template that fits
These six are the whole set. Pick one — never two.
The six Apex Holding subject-line templates and when each one applies Template Use it when General enquiry — Apex HoldingYou have a question about the group and none of the five below describes it. This is the right default, not a failure to choose. Partnership & investment — Apex HoldingYou are proposing to work together, to distribute, to supply, to co-develop, or to put capital in. Also the right one for a proposal you were invited to send. Media & press — Apex HoldingYou are writing for a publication or programme: an interview, a quote, imagery, or permission to use the Apex Holding name or marks. Careers — CV submissionYou are sending a CV, applying to something, or asking about working for one of the companies in the group. Website feedback — apexhldg.comSomething on this site is broken, unreadable, wrong, or impossible to use with a keyboard or a screen reader. Urgent matter — Apex HoldingThere is a real deadline or a live problem, and the date it turns on is in the next line of your email. -
Keep the template wording exactly
Copy it as written, including the em dash and the capital letters. Do not translate it, abbreviate it, or turn the ampersand into the word "and" — the template is a label being read at a glance across a full inbox, and a reworded one stops looking like one.
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Add your specifics on the end
Follow the template with a space, an em dash, and up to six words of detail. The format is
Template — your specifics, and the specifics are the part that tells one of nine partnership emails from the other eight:Partnership & investment — Apex Holding — distribution proposal, CyprusCareers — CV submission — sommelier, Greppo WineryWebsite feedback — apexhldg.com — Zaarour page will not scroll on iPhone
Put a date in the specifics whenever the matter turns on one. "Interview request, 20 April deadline" gets read in a different order from "interview request".
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Test it against these
Every subject on the left is a real habit. Every one on the right survives being seen for half a second in a list of forty.
Weak subject lines and the stronger versions that replace them Weak Stronger HelloGeneral enquiry — Apex Holding — introduction from a Beirut logistics firmOpportunity!!Partnership & investment — Apex Holding — export proposal, Gulf marketQuick questionMedia & press — Apex Holding — interview request, 20 April deadlineJobCareers — CV submission — hospitality manager, Arz FarayaYour site is brokenWebsite feedback — apexhldg.com — world switcher traps keyboard focusFwd: Fwd: RE: docsUrgent matter — Apex Holding — signed documents needed by 3 June -
Send it, and then leave it alone
Keep the subject unchanged when you reply. Changing it mid-thread breaks the conversation into two, and the half with your original detail is the half that gets lost. When it is time to chase, read following up on a request before you write anything new.
Open a pre-addressed message
Note
If none of the six fits, use General enquiry and say what you need in the first line of the message. A well-written general enquiry is always better than a partnership subject on a message that is not about partnership.
Before you send
Use Urgent matter only when a date is at stake, and put that date in the subject — the word "urgent" carries nothing on its own, the date does. And if something genuinely cannot wait, call +961 79 101 444. No subject line makes an email arrive faster than a ringing phone.